The Reserve Vault Pty Ltd (TRV) is bound by the National Privacy
Principles, the NPPs, as set out in the Privacy Act 1988 (amended by
the Privacy Amendment (Private Sector) Act 2000).
In complying with our obligations under the NPPs, TRV has a Privacy
Policy, which sets out how we manage privacy in our organisation.
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Purpose of this Policy
The obligations under the Privacy Act are viewed very seriously by TRV.
We have taken all reasonable steps to comply with the Act and protect
the privacy of the personal information held. Your privacy is important
to TRV.
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Collection of information & how we use it
We need to collect information about individuals that will assist us in
providing a service to you, our client. This personal information is
collected so that TRV can conduct its business. When you make an
enquiry and submit your information through this website, we need to
know your name, e-mail, phone number, street address, postal address,
method of payment and a brief description about your enquiry. This
allows us to update our records and the online web page services.
When taking this information all reasonable steps will be taken to ensure the safety of the information supplied.
TRV does not disclose the information it collects to third parties.
TRV will not disclose, provide, sell, rent or trade your personal information to others.
TRV will only release customer information in accordance with the
NPP�s, where disclosure is required or authorised by law or there is a
serious threat to life or public safety we believe, in good faith.
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TRV Protects Customer Information
When you provide your details to TRV or submit them on our website, we
offer the use of a secure server. TRV will use and keep this
information in compliance with the requirements of the law and in
accordance with any other agreed requirements.
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Storage & Security of Information
Personal information used by TRV for required purposes may be stored,
processed, managed, or recorded either electronically or physically on
a computer or local server in a record. This information will be kept
and used in compliance with the requirements of the law and in
accordance with any other agreements or agreed requirements.
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Access
Where TRV holds personal information about you, you may request access
by calling TRV on 07-3114 2377 and then when seeking this information you may
be required to:
put your request in writing and provide suitable identification,
to provide further details to assist in responding to your request.
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Privacy Complaints
All complaints will be logged on a database / complaints register. We
will respond to all queries and investigate any complaints within 14
days.
You may complain in person, orally over the phone 07-3114 2377 or in writing to the
Privacy Officer
The Reserve Vault Pty Ltd
P O Box 3565
South Brisbane QLD 4101
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Subject to TRV Terms and Conditions.
Download: Terms and Conditions
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