Why should I rent a safety deposit box?
Choice magazine reported that burglaries in Australia are increasing at
5% a year since 1999. Of these burglaries 78% of private homes broken
into involved the theft of property.
The Reserve Vault has the security and protection that you can trust to
secure your irreplaceable personal items. These may be stolen, damaged
or destroyed by an unknown intruder entering your home or business. The
boxes will assist in reducing the possibility of someone stealing your
original documents and assuming your identity in an attempt to commit
fraud.
In the case where you need to replace a passport or other personal
documents this usually takes a considerable amount of time to validate
details, as well as expense to obtain other reference documents just to
obtain a replacement.
A security box is a physical form of insurance for your personal valuables that you can obtain and control yourself.
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Do I need 100 Points of ID to open an account?
Yes, you do need 100 points of identification to open an
account with us as per the Government Austrac requirements.
To open an account, sufficient ID is needed to identify
you in our payments system, lease agreement or for other business
purposes where we may need to contact you.
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Where do I obtain a copy of your Terms and Conditions?
A copy of The Reserve Vault's Terms and Conditions can be obtained from
the head office when you make an application for membership and online.
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What can I put in a safety deposit box or locker?
A list below indicates some of the types of items clients have stored
in safety deposit boxes and by no means is this an exhaustive list.
It is advisable that with some original legal documents that you should
notify your solicitor or another trusted party of their location. The
type of documents may include wills, powers of attorney and enduring
powers of attorney or similar type documents.
List of different types of items that can be stored.
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Who can access my safety deposit box or locker?
Firstly, you as the account holder and any person nominated by you on
the Registration Form have access to the contents of your box.
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What hidden charges are there?
There are no enrollment, administration or standard access fees as our costs are all inclusive.
The only extra costs that a client is asked to pay for are:
$200 fully refundable Key Deposit
Emergency After hours access fee if required
Membership fees for Gold or Platinum membership, which give extended visits and reduce or even remove After Hours Access Fees.
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In the case of my death what happens to my box?
Upon receipt of a death notification the contents of your box will be
frozen until proper authorisation is provided to obtain access to the
box (detailed description in the Terms and Conditions).
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What happens if I lose my key to the safety deposit box?
Under the terms of the agreement, we would have to take action and
replace the lock at your cost. This is referred to as a ‘Change-of-lock
Program' in the key agreement.
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How long can I have a safety deposit box or locker?
Boxes can be leased for six months, 12 months and for
longer periods where discounts apply. There is no limit on the amount
of boxes an account holder can lease. If you need to modify or extend
any of your lease agreements please do not hesitate to contact any of
our staff at The Reserve Vault.
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What shouldn’t I put into a safety deposit box or locker?
We will not allow you to put anything into a box that is a dangerous or hazardous substance.
Also there are a number of other items that have been found to have
caused parties some grief and should not be stored in a box.
List below does not intend to define all such items;
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